How are insurance leaders navigating the headwinds of a softening market, chronic skills shortages, and ever-evolving client expectations? Nikunj Mahida, MENA & UK Head of Third-Party Claims at Liberty Specialty Markets, shares frontline perspectives on what’s reshaping claims today. Discover the new pressures facing carriers, how teams can turn claims handling into a genuine source of value, and why soft markets are reshaping insurance claims, and cultivating future talent.

Chapters

• 01:07 Challenges of the Softening Insurance Market
• 05:12 Opportunities and the Evolving Claims Role