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In-House Innovation: Travelers' Investment in Claims Capability

April 28, 2025 | 7m 13s

Learning: Unstructured

Judy O’Neill, Chief Claim Officer at Travelers Europe, discusses the company’s investment in in-house claims resources, including their Claim University, Catastrophe Centre and Risk Control Laboratory, to enhance clients’ claims experience and maintain a competitive edge.

People

Judy O’Neill

Companies

Travelers

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At Travelers, we believe in the power of collaboration. We work hand in hand with insurance brokers to provide specialist insurance solutions that meet your clients’ evolving needs. Our deep segment expertise is your advantage, allowing you to tackle your clients’ unique risk challenges with confidence.

Whether your client is a sole trader, small to medium-sized business or large multinational corporation, we can protect their business as it evolves. We insure businesses in sectors as diverse as financial institutions and solicitors, health & care and technology, underwriting each risk individually. Our sector-specific expertise helps your clients manage current risks while empowering them to minimise emerging ones.

We have been insuring your clients’ ambitions for generations: Travelers wrote the first automobile insurance, aircraft liability insurance, and personal accident cover for astronauts. We are backed by more than 160 years of experience, have an AA rating for financial strength from Standard & Poor’s, and we continue to be among the world’s leading commercial property casualty insurers. This has helped us develop strategic partnerships and insurer networks around the world, ensuring your clients can count on Travelers.

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