Claims are no longer insurance’s back-office afterthought, they’re moving centre stage. Ben Bolton of Gracechurch reveals why London market Net Promoter Scores have hit unprecedented highs and how brokers and carriers are finally aligning on claims as a powerful sales differentiator. Join Ben as he explores where AI can truly add value, the post-pandemic lessons redefining the industry, and what separates the responsive market leaders from those stuck in the slow lane.