Margins are under pressure and investor patience is wearing thin, so where are MGAs finding advantage? Gavin Lillywhite of Xceedance outlines why tightening operations, reducing leakage in claims, and embedding agentic AI capabilities matters more than ever. Drawing on lessons from both underwriting and claims, he reveals a model for incremental transformation designed to weather softer cycles and enhance customer experience.

Chapters

• 01:24 Xceedance's Services and Client Engagement
• 11:38 Claims Ecosystem and Customer Experience
• 17:07 AI and the Future of Underwriting
• 24:50 Distribution Trends and Market Consolidation